RepSignal for Salesforce FAQs

What is RepSignal?

RepSignal is an AI-driven software designed to increase MedTech commercial team effectiveness. RepSignal provides medical device teams with key intel about physicians, hospitals, procedures, geographies, and clinical markets.

How did RepSignal get added to my Salesforce?

RepSignal is installed by your Salesforce Administrators. If you haven’t been trained on how to use RepSignal, reach out to your Admin for further details.

What is a procedure module?

A Procedure Module is a grouping of related procedures and provider specialties - which work together so RepSignal can show information specific to your team’s targeting strategy. Modules prove very useful when splitting out separate targeting strategies for a product, or even representing targeting strategies for different products.

At S2N, we work together with Company Account Leads to determine the best account configuration during the onboarding process, which includes creating all the Modules available for their company.

What is the source of RepSignal data? How often is it updated?

RepSignal pulls from a variety of data sources including procedural claims, prescriptions, industry payments, publications & trials, and more. For details on each data source including frequency of update, see the RepSignal Data Glossary.

Why did RepSignal data change?

RepSignal automatically updates to reflect the most recently available data, which means you’ll likely see new data as you use it. For details on each data source including frequency of update, see the RepSignal Data Glossary.

I see a warning badge next to the Procedure Module dropdown. What does this mean?

A Procedure Module is a grouping of related procedures and provider specialties - which work together so RepSignal can show information specific to your team’s targeting strategy.

If the selected procedure module does not include the provider’s specialty, you’ll see a warning badge indicating this might not be the right module to pick.

If you see this warning, try selecting another procedure module which may be more applicable to the record you’re viewing.

I see a warning badge next to the Physician Name. What does this mean?

The warning badge next to the Physician name indicates that the name for the RepSignal profile does not match the name of the Contact you’re viewing, and may be linked inappropriately.

If you see this warning, first check if some short-hand is used in the Contact name that could cause this error (e.g., “Dr. Smith” instead of “James Smith”)

If the name seems correct, consider if the wrong RepSignal profile has been linked in. If so, simply replace the “NPI (RepSignal)” field in the Details tab with the correct NPI, or contact your Salesforce Admin to make this change.

The wrong Facility or Physician is showing up in the RepSignal tab. What should I do?

RepSignal uses the “NPI (RepSignal)” and “CCN (RepSignal)” fields in the Details of each record to identify what profile to display in the RepSignal tab.

If the wrong profile is linked, replace the relevant “NPI (RepSignal)” or “CCN (RepSignal)” field in the Details tab with the correct identifier.

I'm getting an error that says "It does not look like you have a linked RepSignal account. Please contact us to setup a RepSignal account" whenever I navigate to the RepSignal tab. What should I do?

This error indicates your Salesforce Org or User ID is not properly connected to RepSignal. First, reach out to you Salesforce Admin who may be able to resolve the issue. For further assistance, have your Salesforce Admin reach out to your RepSignal Account Manager.

I'm getting an error that says "It does not look like there is a valid CCN or NPI assigned to this Account." What should I do?

RepSignal uses the “NPI (RepSignal)” and “CCN (RepSignal)” fields in the Details of each record to identify what profile to display in the RepSignal tab.

If there is no identifier linked, either automatically link one of the suggestions seen in the RepSignal tab, or manually input the relevant “NPI (RepSignal)” or “CCN (RepSignal)” field in the Details tab with the correct identifier.

Can I use RepSignal data in other Salesforce records like Reports and Dashboards?

Currently RepSignal data is not stored in the Salesforce environment directly*. This means it is not directly accessible for use in Reports and Dashboards, other than identifying if records are linked to RepSignal or with “Lead Source” from RepSignal.

*other than the unique identifiers stored in the Details of each record page

Can I update a Salesforce record with RepSignal data?

Yes, currently you can automatically update:

Email on Contact records
Company for Lead records

All other data can be copied into other fields.

Can I export or print RepSignal profiles?

Currently there is not an option to export RepSignal profiles, but printing or taking a screenshot are allowed.

What are the options for "Services Provided" when adding a "Services" filter on Market Explorer?

The Services Provided are reported by the hospital through the American Hospital Association Annual Survey. The types of services include:

Ablation of Barrett's esophagus
Acute long-term care
Adult cardiac electrophysiology
Adult cardiac surgery
Adult cardiology services
Adult day care program
Adult diagnostic catheterization
Adult interventional cardiac catheterization
Air ambulance services
Airborne infection isolation room
Alzheimer Center
Ambulance services
Ambulatory surgery center
Arthritis treatment center
Assisted living services
Assistive technology center
Auxiliary
Bariatric/weight control services
Basic interventional radiology
Birthing room/LDR room/LDRP room
Blood donor center
Bone marrow transplant
Breast cancer screening/mammograms
Burn care
Cardiac intensive care
Cardiac rehabilitation
Case management
Certified trauma center
Chaplaincy/pastoral care services
Chemotherapy
Children's wellness program
Chiropractic services
Community health education
Community outreach
Complementary and alternative medicine services
Computed-tomography (CT) scanner
Computer assisted orthopedic surgery (CAOS)
Crisis prevention
Dental services
Diabetes prevention program
Diagnostic radioisotope facility
Electrodiagnostic services
Electron Beam Computed Tomography (EBCT)
Employment support services
Enabling services
Endoscopic retrograde cholangiopancreatography (ERCP)
Endoscopic ultrasound
Enrollment (insurance) assistance services
Esophageal impedance study
Extracorporeal shock waved lithotripter (ESWL)
Fertility clinic
Fitness center
Forensic psychiatry services
Freestanding outpatient care center
Full-field digital mammography (FFDM)
General medical and surgical care (adult)
General medical and surgical care (pediatric)
Genetic testing/counseling
Geriatric services
HIV-AIDS services
Health fair
Health research
Health screenings
Heart transplant
Hemodialysis
Home health services
Hospice program
Hospital-based outpatient care center/services
Image-guided radiation therapy
Immunization program
Indigent care clinic
Inpatient palliative care unit
Intensity-modulated radiation therapy (IMRT)
Intermediate nursing care
Intraoperative magnetic resonance imaging
Kidney transplant
Linguistic/translation services
Liver transplant
Lung transplant
Magnetic resonance imaging (MRI)
Magnetoencephalography (MEG)
Meal delivery services
Medical/surgical intensive care
Medication assisted treatment for opioid use disorder
Medication assisted treatment for other substance use disorders
Mobile health services
Multi-slice spiral computed tomography 64 + slice
Multislice spiral computed tomography < 64 slice
Neonatal intensive care
Neonatal intermediate care
Neurological services
Nutrition program
Obstetrics care
Occupational health services
Off-campus emergency department
On-campus emergency department
Oncology services
Optical colonoscopy
Orthopedic services
Other care

What are the options for "Accreditations" when adding a "Accreditations" filter on Market Explorer?

The Accreditations are reported by the hospital through the American Hospital Association Annual Survey. The types of accreditations include:

American Osteopathic Association
Cancer program approved by American College of Surgeons
Center for Improvement in Healthcare Quality
Childrens Hospital
Commission on Accredidation of Rehabilitation Facilities
Critical Access Hospital
DNV Healthcare Accreditation
Graduate Medical Education Accredited Programs
Medical Home
Medical School Affiliation
Member of Council of Teaching Hospitals
Rural Referral
Sole Commmunity Provider
The Joint Commission

I have a different Salesforce question that is not found on this FAQ. How can I get additional support?

First, reach out to you Salesforce Admin who may be able to resolve the issue. For further assistance, have your Salesforce Admin reach out to your RepSignal Account Manager.